Refund policy
Last updated: September 1, 2026
Many ForeFront products are custom-made, converted to order, special ordered, or supplied for commercial production. Return eligibility depends on the product category, condition, and reason for return.
Eligible standard products
ForeFront may approve a return of a standard, non-custom product when the request is submitted within 14 days of delivery and the item is unused, uninstalled, complete, and in its original resalable packaging. Proof of purchase is required. Approval is required before anything is shipped back.
Non-returnable products
The following products are generally final sale unless they arrive damaged, defective, or different from what ForeFront shipped:
- Custom labels and made-to-order label rolls
- Products converted or manufactured to customer specifications
- Special-order and non-stock items
- Opened or used ink cartridges, ribbons, label rolls, and consumables
- Activated software, licenses, downloads, and digital products
- Clearance, liquidation, and final-sale items
- Products altered, installed, written on, or damaged after delivery
Custom production becomes non-cancellable once materials are allocated, production begins, or supplier commitments are made.
Damaged, defective, short, or incorrect orders
Report damage, defects, shortages, or an incorrect item within five business days of delivery. Email sales@forefrontlabel.com with the order number, a description of the issue, and clear photos of the product and packaging. Keep all packaging and do not install, consume, or discard the affected item until ForeFront reviews the claim.
Depending on the circumstances, ForeFront may provide a replacement, repair coordination, store credit, partial credit, or refund. Equipment claims may also be subject to manufacturer inspection, warranty, or return-authorization procedures.
How to request a return
Email sales@forefrontlabel.com with:
- Order number
- Company and contact information
- Product and quantity requested for return
- Reason for the request
- Photos when the item is damaged, defective, or incorrect
If approved, ForeFront will provide return instructions. Returns sent without approval may be refused.
Return shipping and cross-border charges
For an approved preference-based return or customer ordering error, the customer is responsible for return shipping and any related customs documentation or charges. Original shipping charges, duties, brokerage, taxes, and carrier fees are non-refundable unless the return results from a confirmed ForeFront error or product defect.
Follow ForeFront's return instructions carefully. Incorrect customs declarations or unauthorized return methods may create re-import duties, brokerage, or storage charges that can be deducted from the refund.
Inspection and refunds
Return approval does not guarantee a refund. ForeFront inspects the item after receipt. Incomplete, used, damaged, or non-resalable products may be refused or may qualify for only a partial credit. Manufacturer or supplier restocking charges may apply to equipment or special-order products when disclosed during the return review.
Approved refunds are normally issued to the original payment method within five to ten business days after inspection. Banks and payment providers may require additional processing time.
Order changes and cancellations
An order can be changed or cancelled only before fulfillment, conversion, production, shipment, or non-cancellable supplier commitments begin. Unrecoverable setup, material, production, freight, or supplier costs may remain payable when work has already started.
Contact
For a return, refund, or order issue, contact sales@forefrontlabel.com or +1 (800) 398-4757.
