Shipping policy

Last updated: September 1, 2026

ForeFront Label Solutions operates this U.S. storefront for customers ordering in U.S. dollars. Orders placed through www.forefrontlabel.com are fulfilled from our facility in Mississauga, Ontario, Canada and shipped to destinations in the United States.

Processing and dispatch

Eligible in-stock products ordered before 2:00 p.m. Eastern Time, Monday through Friday, typically dispatch the same business day when payment is confirmed, inventory is available, and the shipping address is valid. Orders placed after the cutoff typically dispatch on the next business day.

Made-to-order label rolls and other production items typically require one to two business days before dispatch. Custom work, special-order equipment, large quantities, and freight shipments may require additional time. Processing and delivery dates are estimates unless ForeFront confirms a deadline in writing.

U.S. shipping charges

Available shipping services and charges are displayed at checkout based on destination, shipment weight, package dimensions, product type, and carrier availability. Heavy equipment, oversized shipments, and orders requiring pallet or freight service may be held for a written freight review before fulfillment.

A free-shipping offer applies only when it is displayed for the order at checkout. Carrier address-correction fees, re-delivery fees, storage charges, return-to-sender costs, remote-area surcharges, and other charges caused by inaccurate or incomplete customer information may be billed separately.

Import duties, taxes, and brokerage

Shipments from Canada to the United States may be subject to import duties, tariffs, taxes, customs processing, brokerage, disbursement, or carrier fees.

When ForeFront offers a duty-paid shipping service and import charges are collected at checkout, the order will be shipped using the corresponding duty-paid service. Amounts shown at checkout are based on the product information and customs rules available when the order is placed. Government or carrier adjustments can still occur.

When import charges are not collected at checkout, the recipient is responsible for charges assessed by customs authorities or the carrier before or after delivery. Brokerage and carrier disbursement fees are not included unless the checkout or written quotation expressly says they are included.

Customers must not refuse a shipment because of import charges without first contacting ForeFront. If a shipment is refused, abandoned, or returned, the customer may be responsible for outbound shipping, return shipping, duties, brokerage, storage, and other non-recoverable charges.

Delivery estimates and customs clearance

Transit times depend on destination, carrier, selected service, weather, peak periods, address accuracy, and customs processing. Customs clearance can delay a shipment and is outside ForeFront's direct control. Delivery dates are not guaranteed unless ForeFront confirms a guaranteed service in writing.

Addresses and P.O. boxes

Customers are responsible for providing a complete and accurate U.S. delivery address. Address corrections requested after dispatch may be unavailable or may result in carrier fees. P.O. box delivery is available only when supported by the selected carrier service.

Split shipments and product availability

ForeFront may split an order when products have different production schedules, supplier lead times, or shipping requirements. We may contact the customer if an item is delayed, unavailable, requires a substitute, or needs clarification before shipment.

Tracking and delivery issues

Tracking is emailed when it is available after dispatch. Carrier tracking may take several hours to show the first scan.

Report visible damage, shortages, or incorrect items within five business days of delivery. Keep the shipping carton, labels, and internal packaging, and provide the order number plus clear photos. For a delayed or apparently lost shipment, ForeFront may open a carrier inquiry or claim. Resolution timing depends on the carrier.

Urgent orders

Add URGENT and the required-by date in the order notes. ForeFront will review the request and prioritize eligible work when possible, but an urgent note does not create a guaranteed delivery date unless confirmed in writing.

Contact

For shipping questions, contact sales@forefrontlabel.com or +1 (800) 398-4757.